Shipping Policy

We currently ship orders within the United States only.

Delivery Time

Most orders are delivered within 3–5 business days.

Please note that delivery times are estimates and may occasionally vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

Order Processing

Once your order has been placed, it will be prepared for shipment as quickly as possible.

You’ll receive a confirmation email after placing your order and a shipping confirmation with tracking information once your order has been dispatched.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after your order has been handed over to the carrier.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping information, contact us as soon as possible at eleganx.homes@gmail.com.

We cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Delayed or Lost Packages

Occasionally, packages may experience unexpected carrier delays.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us and we’ll help review the shipment.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include:

• Your order number

• Photos of the damaged item

• Photos of the packaging, where possible

This will help us evaluate the issue and assist you as quickly as possible.

Questions

If you have any questions about shipping or your order, please contact us at eleganx.homes@gmail.com.