Refund, Returns & Replacement Policy

At Escenzy, we carefully inspect and package every order before shipment.

Damaged, Broken or Defective Items

If your item arrives damaged, broken, or materially defective, please contact us within 7 days of delivery.

Please provide:

Your order number
A brief description of the issue
Clear photos of the item
Photos of the packaging, where possible

Once the issue is verified, we will arrange a replacement at no additional cost.

If a replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

Please retain the product and original packaging until your claim has been reviewed.

Incorrect Items

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

Once verified, we will arrange the appropriate replacement or resolution at no additional cost.

Change of Mind

Escenzy does not voluntarily accept returns or provide refunds solely because a customer changes their mind where the correct product has been delivered in good condition, except where a return, cancellation, or refund is required under applicable consumer law.

Please review product images, dimensions, descriptions, colors, and product details carefully before ordering.

Return Shipping

Where an item is confirmed as damaged, defective, or incorrectly supplied, Escenzy will provide instructions regarding return or disposal and will cover reasonable return costs where a return is required.

For any return required by applicable consumer law, return shipping responsibility will be determined in accordance with the relevant law and the circumstances of the return.

Refund Timing

Where a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before fulfillment begins, but cancellation cannot be guaranteed once an order has been processed or shipped.

If an order has already shipped, the applicable return and consumer-law provisions will apply.

For customers in markets with statutory cancellation or withdrawal rights, those rights remain unaffected.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Contact

For return, refund, or replacement requests:

Email: eleganx.homes@gmail.com