Shipping & Delivery Policy

We aim to deliver every Escenzy order safely and as efficiently as possible.

Shipping Cost

Shipping is complimentary on all orders, unless otherwise stated at checkout.

Order Processing

Orders are processed after payment has been successfully confirmed.

Typical processing time:

1–3 business days

Processing times may be longer during:

Public holidays
Promotional periods
Peak shopping seasons
Unusually high order volumes

Estimated Delivery

Estimated delivery times will be displayed where available.

Typical delivery estimate:

3–7 business days

Delivery times are estimates and may vary depending on destination, carrier conditions, weather, customs, or other circumstances outside our control.

Shopify recommends making fulfillment and delivery expectations clear before purchase. Shopify Help Center

Order Tracking

Where tracking is available, tracking information will be sent to the email address used at checkout.

Please allow time for the carrier's tracking system to update after shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made once fulfillment has started.

Lost or Delayed Orders

If your order appears significantly delayed or tracking has not updated for an extended period, please contact us.

We will assist with the carrier investigation where appropriate.

Customs & Import Charges

For international orders, customs duties, taxes, or import charges may apply depending on the destination.

Where such charges are not collected at checkout, they may be payable by the customer upon import.

Damaged Delivery

If your order arrives damaged or broken, please contact us within 7 days of delivery under our Refund, Returns & Replacement Policy.

Contact

Email: eleganx.homes@gmail.com