Thank you for shopping at Escenzy! We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we are here to help.
Returns
- You have 14 days from the date you receive your order to initiate a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Please include the receipt or proof of purchase with your return.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping
- You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-returnable Items
- Gift cards
- Sale items (if applicable)
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@escenzy.com.
For any further questions or concerns, please contact us at info@escenzy.com.
